Evaluation on outcomes of Diabetes Treatment Education Services (DTES) provided for patient with type 2 diabetes by pharmacists—Exploration on the transformation of service model of pharmacists in tertiary hospitals

Objective To provide reference for the transformation of pharmacists’ working mode from the outpatient pharmacists in the public hospitals to community pharmacists by studying the diabetes treatment education services (DTES) working mode of pharmacists in general hospital in China and evaluating the outcomes. Methods A RCT (randomized controlled trial, RCT) study was conducted on 318 patients with type 2 diabetes at the early stage by a Medication Therapy Management (MTM) team mainly built by the pharmacists in the general hospital. a comparison from the aspects of improvement of patients’ adherence, patients’ understanding of diabetes, treatment deviation, treatment outcomes and service satisfaction were evaluated to explore the outcomes of pharmacists’ intervention. Results 318 patients took part in this trail. Compared with the control group, patients in the intervention group shown significant differences in the improvement of medication adherence, treatment outcomes, the self-management ability and the service satisfaction. In some aspects, it shown no significant difference and need further exploration. In addition, this paper discussed some communication methods with remarkable advantages by studying the effect of different communication ways applied to different groups of patients in terms of self-management requirements, and this has a practical significance for improving the working efficiency of the pharmacists. Conclusion The outpatient pharmacists realize an ideal effect for DTES for patients in this study and conclude a set of practical and cost-effective communication ways through the experimental results for reference by peers.