Genetics providers’ perspectives on the use of digital tools in clinical practice

Background Digital tools are increasingly incorporated into genetics practice to address challenges with the current model of care. Yet, genetics providers’ perspectives on digital tool use are not well characterized. Methods Genetics providers across Canada were recruited. Semi-structured interviews were conducted to ascertain their perspectives on digital tool use and the clinical practice factors that might inform digital tool integration. A qualitative interpretive description approach was used for analysis. Results Thirty-three genetics providers across five provinces were interviewed. Participants had favorable attitudes towards digital tool use. They were open to using digital tools in the pre-test phase of the genetic testing pathway and for some post-test tasks or in a hybrid model of care. Participants expressed that digital tools could enhance efficiency and allow providers to spend more time practicing at the top of scope. Providers also described the need for careful consideration of the potential impact of digitalization on the clinician-patient dynamic, access to and equity of care, and unintended digital burden on providers. Conclusion Genetics providers considered digital tools to represent a viable solution for improving access, efficiency, and quality of care in genetics practice. Successful use of digital tools in practice will require careful consideration of their potential unintended impacts.