CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment

Conversational user interfaces (CUIs) have become an everyday technology forpeople the world over, as well as a booming area of research. Advances in voicesynthesis and the emergence of chatbots powered by large language models(LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computerinteraction (HCI) research and practice. Now that these technologies enable anelemental level of usability and user experience (UX), we must turn ourattention to higher-order human factors: trust and reliance. In this workshop,we aim to bring together a multidisciplinary group of researchers andpractitioners invested in the next phase of CUI design. Through keynotes,presentations, and breakout sessions, we will share our knowledge, identifycutting-edge resources, and fortify an international network of CUI scholars.In particular, we will engage with the complexity of trust and reliance asattitudes and behaviours that emerge when people interact with conversationalagents.