Addressing Illegal Workplace Discrimination and the Interactions That Lead to Complaints in Healthcare Organizations

A study of healthcare organizations found that 87% reported instances of discrimination, the highest industry rate. Illegal workplace discrimination can have many impacts, from reduced employee morale to higher recruitment and litigation costs. Healthcare organizations must address this issue because it can significantly impact their ability to provide quality patient care. Discrimination can lead to a decrease in employee morale, a decrease in productivity, and a decrease in the quality of care that is provided. It can also lead to higher turnover rates and costs associated with recruiting and training new employees. In addition, it can lead to an increase in patient complaints and a decrease in patient satisfaction. This chapter explores how leadership and organizational culture interventions can make a difference.