Digitalization in Coach Terminal: Riga Case Study

The research is focused on the digitalization in a passenger terminal and presents an approach for Riga International Coach Terminal (RICT) in Latvia. The authors consider a Bus Route Management System for RICT, Data Flows and Data Types that are provided from bus users, bus drivers, carriers, and local authorities in charge of bus management through information systems. A key outcome is a before and after analysis of exploiting the advantages of the system implementation in different dimensions which has helped to automate the day-to-day work of the dispatcher's service, to improve the efficiency of the daily work of employees by reducing the amount of manual work, automating repetitive standard operations, and reducing the possibility of human error. The implementation of system redefines the RICT as a efficient and reliable multimodal transport hub in Baltic States.