Digital Twin opportunities and benefits in last-mile logistics for Madrid value case

The growth of the city's population and the COVID-19 crisis has increased the need to improve last-mile logistics in transportation. Many stakeholders such as policymakers, logistics operators and shippers have to collaborate to improve environmental, economic, and social performance indicators. This paper investigates the opportunities in last-mile logistics and the benefits that can be achieved by balancing all the city stakeholders' needs using Digital Twins technology. To that end, we focused on the Madrid Living Lab that sets up an Urban Consolidation Centre (UCC) located in underground public parking in the city centre, surrounded by the Madrid Low Emissions Zone (LEZ). Madrid defines cases and scenarios to understand business policies and improve decisions, such as shifting the UCC's location and defining new Low Emission Zones.