The Role of E-Learning System Quality in Increasing E-Learning System Effectiveness

In the era of the digital industry, all organizations adapt to advances in information technology. Likewise in the field of higher education. This study has two objectives: (1) to analyze the effect of e-learning system quality on e-learning system effectiveness in user perception and (2) to identify the problems encountered when using the Myklass e-learning system. The object of this research is an e-learning system called Myklass and uses a convenience sampling technique with a population of all users at a university in Yogyakarta, Indonesia. A quantitative approach with surveys and qualitative with interviews are applied in this research. This study used SEM AMOS and copied for data analysis. According to the findings, system quality and service quality both positively and significantly impacted user satisfaction and net benefit; however, information quality had no such substantial impact. These results showed that the student had not received satisfaction from and a net benefit from the information quality on the Myklass e-learning system. Based on the findings, the problem experienced by many students was that the Myklass system was down and in error. The solution given by the technical staff is to report the problem to the lecturer and it will be distributed to the technical staff.