Practice skills and compliance of private pharmacies with regulations on the prescription drug: A multi-method study in Vietnam

Professional practice of pharmacists plays a crucial role in the reinforcement of drug retailers’ services to achieve optimal health care provision to customers. To evaluate the professional skills and compliance of retail pharmacy staff with selling prescription drugs by surveying patients’ knowledge of drugs and role-playing the customer buying antibiotics without a prescription. A cross-sectional study was conducted with two kinds of surveys at 480 drug retail establishments using the cluster sample technique among 12 provinces/cities in Vietnam. Clients were interviewed to assess their knowledge about drugs. Moreover, the method of acting as a client was used in two common scenarios in order to evaluate the implementation of professional regulations and professional practice skills of drug sellers: a child acute respiratory infection (ARI) case and an amoxicillin case without a prescription. The data were presented as frequency and percentage. The basic tests were used to compare the ratios and means between the two groups. The total number of interviewed customers was 2389 while the figure for role-playing was 960 cases. When customers buy medications with a prescription, 100% of those were fully aware of the dosage of the drugs they purchased, which was higher than the scenario of buying without a prescription (93.1%). In role-play scenarios, the rate of drug sellers asking patients to explore information was higher in the ARI children case than in the amoxicillin case. Besides, 100% of customers were consulted on treatment in both cases, and the rate of advising was at a low rate in both scenarios 3.8% in the amoxicillin case compared to 15.4% in the ARI case. Drug sellers did not respond well to requirements in professional practice and were influenced by economic concerns in business.