Problem-Solving and Decision-Making Skills for Public Health Practice

Abstract This chapter provides an initial definition of problem-solving and the components of the problem-solving process. It identifies common mistakes early in the process and their implications. It explains that the first step toward successful problem-solving is thoroughly and accurately defining the problem and acknowledging that multiple solutions must be considered. It explores multiple approaches to problem-solving, such as rational problem-solving and organic problem-solving, as well as a type of organic problem-solving called appreciative inquiry. The chapter also explores seven decision-making styles and elaborates on common mistakes made during the process, as well as how to overcome them.