House of Quality for Safe Cities

The concept of safe cities is relatively new and is addressed as an outcome of Crime Prevention Environmental Design (CPTED). Safe cities use technology to help governments, communities, and businesses reduce the likelihood of crime and create an environment where people feel safe and comfortable. In this context, the house of quality (HoQ) presents itself as a valuable tool to ensure the design of safe cities and respond to community needs. The HoQ is a graphical matrix that establishes the relationship between citizens' demands and design features. By applying the HoQ in the context of safe cities, priority areas for the implementation of safety measures can be identified, as well as understanding community expectations and needs in terms of safety. This methodology provides a systematic approach to urban planning and design, helping to improve security and promoting safer and more livable urban environments.