Application of Quality Tools in the Stock Sector in a Company in the Automotive Sector: Case Study

The main objective of this work was to diagnose non-conformities in the stock sector in an automotive company, applying quality tools based on the pillars of the 5S program so that the work environment is reflected in more optimized processes, considering the safety of all collaborators. As a methodology, a quantitative and qualitative approach was adopted with the application of a case study. In the execution of the case study, the quality tools called Check List, Key Performance Indicators (KPI's) and 5W2H were used to diagnose and propose improvements. As results achieved, the work resulted in an effective improvement in the organization of the sector, in addition to facilitating the communication of the area manager in communication with its employees. Finally, it was noticed that the improvements implemented not only can but should be applied throughout the company, not just in the sector studied.