Research on the Planning of Civil Aviation Passenger Service Data Resource System

The paper studies the current situation of service data distribution for civil aviation passenger, and expounds the planning methodology of passenger service data resource system. Firstly, it sorts out the process of air travel. Secondly, it maps the travel process with passenger behavior, access system and passenger service data. Based on the above analysis, the paper establishes the passenger service data resource system for civil aviation multi-agent and the whole travel process. Finally, it studies the interactive technology of passenger service data, and summarizes five representative interactive methods. This paper constructs the data resource system of civil aviation passenger service, which could effectively support the unification of data concept and the standardization of data service. Furthermore, it could provide data basis and decision-making reference for the improvement of passenger service quality.