Increasing the Quality and Efficiency of the Transportation Process in Railway Passenger Transport in the Case of Another Pandemic Period

Abstract During the individual waves of the COVID-19 pandemic, several areas have been significantly changed in our society. Especially during its first wave in the spring of 2020, lockdowns began to be introduced practically overnight and several strict anti-pandemic measures were adopted in most countries of the world, which changed the lives of all residents. The mentioned changes also significantly affected the public passenger transport sector and the transport process. Many times, they were implemented into practice immediately without conceptual systematic preparation. This contribution is focused on a progressive proposal of measures to improve the quality and efficiency of the transport process in railway passenger transport in the next potential period of the pandemic. In the process of providing a passenger with a travel document during the pandemic, new technical and technological elements are implemented in railway stations and trains to reduce the risk of virus transmission in order to protect the health of the passenger and the carrier’s employees. By introducing more modern passenger equipment systems in railway passenger transport in the form of automation and digitization of processes, it is possible to streamline and improve the quality of the transport process.