Tactical Empathy for Long-Term HRI in Commercial In-Home Robots: An Academic Approach to Building a Bridge to the HRI Industry

Tactical empathy uses neuroscience concepts to navigate difficult situations. The long-term human-robot interaction and the commercially successful long-term human-robot interaction require navigation of all, including difficult situations. It seems that employing tactical empathy in robots is a path to build trust, rapport, and teamwork whenever humans interact with robots. This paper takes a high-level look at the results from academic research and how those can inform tactical empathy in commercial in-home robots, and discusses how academic research paired with the applied concept of tactical empathy facilitate long-term interactions of humans and commercially available robots that are expected to maintain a lasting interaction with their users.