Effects of Feedback Statements on Staff Procedural Integrity

Supervisor feedback is a powerful and effective tool that can be used to improve employee performance. However, there is a lack of information regarding the essential components of supervisor feedback. This study investigated the effects of the number and type of feedback statements provided by a supervisor on the procedural fidelity of discrete trial training (DTT) of Registered Behavior Technicians implementing applied behavior analysis procedures with children in the home setting. Sequenced verbal corrective-corrective, corrective-corrective- corrective, positive-positive, and positive-positive-positive statements were provided as consequences during the implementation of a receptive identification two-dimensional picture card program. Results showed that all conditions increased procedural fidelity of DTT, with the positive-positive-positive condition producing slightly higher performance. Social acceptability measures indicated a preference for corrective over positive feedback.