Augmenting Industrial Chatbots in Energy Systems using ChatGPT Generative AI.

Chatbots, the automation of communicative labor, have been widely deployed in industrial applications and systems. Built upon the Generative Pre-trained Transformer 3 (GPT-3), ChatGPT is a Generative Artificial Intelligence (AI) primed to transform all pre-existing chatbot capabilities with human-like conversation skills. It has already disrupted many disciplines including tertiary education and academic research methods, with increasing adoption in simple to complex tasks. However, the augmentation of pre-existing industrial chatbots with generative AI capabilities has not been fully investigated and demonstrated in recent literature. In this paper, we address this gap by presenting the augmentation of a pre-existing chatbot using ChatGPT generative AI capabilities. Our contribution encompasses the ten primary human-like conversation capabilities of ChatGPT, its augmentation of the pre-existing functionalities and the adopted prompt engineering strategies. Each capability is empirically demonstrated on Cooee, a functionally deployed chatbot in the microgrid energy systems of the La Trobe Energy Analytics Platform (LEAP).