The Integrative Crisis Management Model

This chapter demonstrates that using an intersectional framework could advance the ideals and principles of equity and transform how we serve people before, during, and after crisis. We focus on how practitioners and scholars need new strategies to manage (and study) organizational processes, employees, and services. It delivers several key practical ideas for practice and introduces the Integrative Crisis Management Model as an alternative to the traditional crisis model. This chapter also asks us to avoid equating efforts to address intersectionality within our decision-making processes as simply efforts to increase diversity and remove obstacles for marginalized groups. While laudable, true progress requires shifting outdated perceptions and expectations that are so often attached to how we relate to classifications of individuals and their affiliate groups. This chapter provides five overarching contributions to the literature and practice to help communities navigate crisis in a more equitable manner.