Digital transformation: the importance of quality in digital platforms and ecosystems

The quality of a Digital Platform is essential for companies to remain competitive in the face of a changing market due to Digital Transformation. To achieve continuous quality improvement, companies can rely on a variety of techniques and tools that deliver many benefits such as cost savings, increased revenue, reduced failures, increased product reliability and customer satisfaction. This article aims to investigate the introduction of the PDCA cycle around Information Technology that assist in the quality of the platforms available in the Digital Ecosystem.