Are Two Heads Beter than One? Investigating Remote Sighted Assistance with Paired Volunteers

Remote Sighted Assistance (RSA) is a popular smartphone-mediated aid for people with blindness, where a sighted individual converses with a blind individual in a one-on-one (1:1) session. Since sighted assistants outnumber blind individuals (13:1), this paper investigates what happens when more than one sighted individual assists a single blind individual in a session. Specifcally, we propose paired-volunteer RSA, a new paradigm where two sighted volunteers assist a single user with blindness. We investigate the feasibility, desirability, and challenges of this paradigm and explore its opportunities. Our study with 8 sighted volunteers and 9 blind users reveals that the proposed paradigm extends the one-on-one RSA to cover a broader range of more intellectual and experiential tasks, providing new and distinctive opportunities in supporting complex, openended tasks (e.g., pursuing hobbies, appreciating arts, and seeking entertainment). These opportunities can not only enrich the blind users' quality of life and independence but also ofer a fun and engaging experience for the sighted volunteers. The study also reveals the costs of extended collaboration in this paradigm. Finally, we synthesize a taxonomy of tasks where the proposed RSA paradigm can succeed and outline how HCI researchers and system designers can realize this paradigm.