Revisiting Videoconferencing QoE: Impact of Network Delay and Resolution as Factors for Social Cue Perceptibility.

Previous research from well before the Covid-19 pandemic had indicated little effect of delay on integral quality but a measurable one on user behavior, and a significant effect of resolution on quality but not on behavior in a two-party communication scenario. In this paper, we re-investigate the topic, after the times of the Covid-19 pandemic and its frequent and widespread videoconferencing usage. To this aim, we conducted a subjective test involving 23 pairs of participants, employing the Celebrity Name Guessing task. The focus was on impairments that may affect social (resolution) and communication cues (delay). Subjective data in the form of overall conversational quality and task performance satisfaction as well as objective data in the form of task correctness, user motion, and facial expressions were collected in the test. The analysis of the subjective data indicates that perceived conversational quality and performance satisfaction were mainly affected by video resolution, while delay (up to 1000 ms) had no significant impact. Furthermore, the analysis of the objective data shows that there is no impact of resolution and delay on user performance and behavior, in contrast to earlier findings.