Empowering Users as a Principle of Construction Project Management

This systematic literature review aims to identify and compare the main participative approaches to empowering users in construction projects. Whereas different approaches are mobilized, findings suggest that research on project management has focused primarily on sponsors, who are in a position to control project resources, with users often being overlooked. This lack of involvement creates gaps between user expectations and delivered construction projects. The review therefore finds that, on principle and to assure added value, project managers should consider implementing a user-empowering approach right from the planning stage. Guidelines for practical considerations for a participative approach to project management are suggested.