The Influence of the Quality of Electronic Learning Platforms on Improving the Competences and Performance of Employees

The paper examines the effectiveness of electronic platforms for the improvement of the performances and competencies of employees in organizations. The introductory part of the paper is focused on recognizing the conceptual framework for understanding the culture of learning and human resources development, and especially for modeling an effective e-learning system in organizations with a focus on talented employees. Through the presentation of current researches, which are focused on issues related to the quality of electronic learning systems, including questioning the quality of content, the quality of information, the quality of organizational support, the culture of continuous learning and quality of electronic learning platforms, research model is shaped along with the design of constructs that are the subject of analysis for their mutual influence and determination. The paper presents the results of research for the key constructs of e-learning system design that influence the development of competences and the improvement of human resources performances in organizations in Bosnia and Herzegovina. The research sample consists of 228 randomly selected respondents from different organizations of the service sector. Finally, the paper aims to propose possible future guidelines in the process of shaping the content and the electronic platforms functioning with the aim of strengthening the competencies and performances of talents.