Improvement of the public transport system in Novi Sad by applying the journey planning app – project TRIBUTE

A well-organized public transport system, which includes, among others, the provision of quality information to users, is one of the key factors in the creation of a sustainable transport system. Residents' everyday needs mainly include the use of cell phones, so their use in the context of the information system in public transport via a smart phone application is a practical way to make this mode of transport "at hand" of users. This paper outlines the activities on improving the public transit system in the city of Novi Sad carried out through the TRIBUTE project - inTegRated and Innovative actions for sustainaBle Urban mobiliTy upgradE. Improvements to the public transport system have been achieved through the mobile app and its integration with the taxi and bike-sharing system, and information displays on bus stops.