Organizing and Promoting e-Public Services: Case of Macao E-Government Approach

In order to promote E-Government development, the Macao Special Administrative Region (SAR) government has put forward three five-year outlines of the infrastructure construction of E-Government in 2005, 2007, and 2015, respectively. The purposes of these development outlines were basically centralized approaches (motivations from top management), like "top-down” structure, to develop the infrastructure construction of E-Government. Therefore, the Macao SAR government has appropriated a large budget for these items. However, the progress of the whole E-Government in Macao is not in accordance with the above-planned outlines mentioned, and the overall situation is not satisfactory to the Macau citizen. The public and many members of the executive council have often expressed dissatisfaction with the overall development of the E-Government. This paper analyzes the reasons for the unsatisfactory of E-Government in Macao, and proposes an effective approach, that is from a centralized structure to a decentralized cluster since it is much more suitable for the development trend of electronic technology, and a better chance to the success, not only beneficial to the development of Macao E-Government but also as well as the experiences of developing E-Government in other countries and regions, which may expand the coverage of E-Government, effectively reducing administrative operating costs and improving operating efficiency.