Technology Deployment for Social Connection in Residential Aged Care: Care and Technology Providers' Experiences During the COVID-19 Pandemic.

Information and communication technologies are being used for the social connection of people living in residential aged care. However, in HCI research concerning technology use in aged care, the perspectives of care and technology providers have received limited attention. We conducted semi-structured interviews with 15 aged care workers and technology providers to investigate the challenges and opportunities of deploying technologies in aged care during the COVID-19 pandemic. Our findings highlighted that technologies such as videoconferencing and smart displays connected residents with family and friends, kept families informed and reassured, and were used in small groups to meet individual needs. However, limitations in video calling, staff fatigue, volunteer availability, and infrastructural resources presented barriers to technology deployment. Future use of technology for social connection in aged care requires careful facilitation from staff, better resourcing and infrastructural support, collaborations with volunteers, and more attention to individual needs.