A Study into Elevator Passenger In-Cabin Behaviour on a Smart-Elevator Platform.

With the advancement of technology, elevators have evolved into complex systems transporting people and goods between floors. The trend is towards smart elevators, adding not only value to services provided but enabling capabilities to study passenger behaviour more closely. Have you ever wondered why some people always choose the same spot to stand in an elevator cabin, or what is your favourite location to stand in an elevator? In this study, we use a smart elevator platform to explore elevator passengers' in-cabin behaviour. We develop a location analysis model, passenger behaviour evaluation method, and analyse the data of real elevator passengers. We show that elevator passengers have their favourite spots in elevators to stand in, and common movement patterns they follow, which depend on the operational context. In general, the results we obtain are applicable to any elevator type, and beyond for several use cases of cyber-physical social systems.