Hybrid Models for Vendor Selection Problem in Software Industry: A Pilot Case Study

Currently, real problems have more complexity. Therefore, solutions and topologies for these problems are also very complex, too. Providing a total solution for real life problems by one organization is almost impossible. At this point, working with the appropriate supplier for organizations are significant to make more agile, sustainable, and profitable products. In this study, alternatives are compared with considering twelve criteria. A combined approach of fuzzy and multi-criteria decision-making problems is handled, and a methodology is applied to find best speech to text supplier for a company from call center field. Because of the problem has uncertainty and subjectivity, the decision matrix is created with intuitionistic fuzzy methodology. Finally, solution is applied to a real-life problem.