Interpersonal relationship between nursing professionals and families in the intensive care unit: a bibliographical study

Bibliographical research in which the objective was to search for theoretical references that subsidize thecomprehension of the factors that influence the relationship between nursing professionals and the families of patientshospitalized in Intensive Care Units, making possible the critic-reflexive exercise. 18 articles were selected in the LILACSdatabase (Latin American and Caribbean Literature on Health Science). The full reading of the texts was performed, as wellas the construction of thematic categories. The factors that interfere in the relationship of the nursing professionals withthe families were: lack of time to assist the families; fear of emotional involvement; impersonal behavior of the nurse withthe family; family perceived as an intruder and inadequate language used by the nurses. As for the factors that influencethe families to interact with the nursing professionals, tension, insecurity and fear of the families due to the situation weredetected, lack of confidence of the family on the staff; unfavorable physical environment and the rejection or denial of theinformation received.