Crowdsensing-Enabled Service Design for Floating Students During the COVID-19 Pandemic

This pictorial presents the concept and preliminary design of “Tecnico Go!”, an application conceived to support college students during the COVID-19 pandemic. The project applied HCI and user-centred design methods to understand students’ needs, pains, and desires during the pandemic period. The authors collected, unpacked, and reflected on user-centred data, synthesised personas and scenarios via the research through design approach. Synthesis of results points to the concept of “floating students” as a model embracing flexibility in visiting the campus safely and using the facilities when needed. Problem-oriented student journeys were identified and then used to ideate solution-oriented scenarios and a service blueprint to illuminate the continued development of the “Tecnico Go!” mobile application. This pictorial illustrates this process from data collection through customer journeys, user-centred blueprint and wireframes.