Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?
International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI)(2022)
摘要
Increased automation in public transportation bears the potential of a decreased human component when interacting with them. One possibility to include this human component might be through the use of chat-like interaction. In this paper, we investigated the effects of a chat-interface in a ticket booking app for automated shuttles. We report the results from a laboratory study, in which we compared two app designs, one with and one without a chat-interface. We found that, contrary to what we had expected based on the literature, there was no difference regarding productivity between the two. We observed a generally negative effect of the presence of a chat-interface, suggesting a slight preference towards no chat-interface overall. This suggests less suitability of such interfaces, at least for the ticket booking process, for automated public shuttles.
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