Using digital chatbots to close gaps in healthcare access during the COVID-19 pandemic.

C Tzelios, C Contreras, B Istenes, A Astupillo,L Lecca, K Ramos, L Ramos, K Roca,J T Galea,M Tovar,C D Mitnick,J Peinado

Public health action（2022）

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摘要

ChatBot use was highest for mental health. Chatbots may increase connections between a vulnerable population and health services; this is likely dependent on several factors, including condition, population, and penetration of smart phones. Future research will be critical to understand user experience and preferences and to ensure that chatbots link vulnerable populations to appropriate, high-quality care.

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SARS-CoV-19,e-health,healthcare utilization,innovation,mental health

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