THE PROCESS OF KNOWLEDGE SHARING IN THE TUTORING SYSTEM: UN ANALYSIS OF THE INTRA AND BETWEEN SECTOR RELATIONS

The objective of this research is to analyze the knowledge sharing process between professionals within and between sectors of a private HEI in the distance learning modality. This study is of an applied nature with a quantitative approach through descriptive-exploratory research in HEI case study. Data collection was through an online questionnaire, 77 respondents from a population with 96 tutors, allowing 98% confidence in the analysis with 5% sampling error. This research allows us to present an overview of the processes of communication and knowledge sharing existing in the HEI case study, identifying that tutors must be in synergy with professionals from other sectors so that students can complete their assessment activities in an appropriate manner, such as also allow the refinement of pedagogical activities of the subjects.