Using Technology to Create Personalised Environments for Dementia Care: Results of an Empathy Map Study

Empathy maps are currently used to help developers understand their users’ needs and aims. We present the results of an empathy map-based design process, in terms of user satisfaction with user experience. The goal of the project was to develop a new technology for a reminiscence therapy-based multimodal intervention aimed to improve the reality orientation and the behaviour of older people with major neurocognitive disorders.