Agent Responsibility Framework for Digital Agents: Roles and Responsibilities Related to Facets of Work

This paper presents a new agent responsibility framework designed to help business professionals and IT experts collaborate around the analysis and design of digital agents. The framework emphasizes roles, responsibilities, and capabilities of digital agents in relation to work systems that they support. This paper presents basic concepts related to digital agents, work systems, and facets of work. It uses four examples to illustrate how the new agent responsibility framework helps in visualizing roles and responsibilities of digital agents in relation to work systems that delegate responsibilities to them.