Using Quality Management Tools to Analyze the Error Rate in the Production Process

The quality of production is currently a decisive factor in business. It is the basis of success in the market, and it is also crucial to the overall prosperity of the producing organization. This chapter examines detection of the most common errors and their causes in the production process of printed circuit boards. Basic quality management tools were used for analysis and evaluation, namely FMEA, Pareto chart, and Ishikawa diagram. Through them, we identified not only problem points in the production process, but also measures that the organization subsequently introduced into the production process.