Resilience of Higher Education Institutions in Serbia: A Student’s Perspective

The present study investigates the experiences of undergraduate students in pursuing their studies in the initial months of the COVID-19 pandemic. In this study, we use an exploratory descriptive approach through an online survey with a convenient sample of 467 undergraduate students. The results indicate that the students have experienced emergency remote education (ERE) as more demanding in comparison to the pre-pandemic face-to-face learning/teaching. Since the ERE has been largely dependent on the resources of learners and their families, it is important to highlight that 25.1% of students reported that none of the teachers showed interest in differences among students in their living and learning contexts, while 34.5% reported that none of the teachers individualized their teaching, accordingly. Recommendations are presented to build the resilience of higher education institutions in Serbia during future emergencies.