Qualitative Evaluation of Quality Measurement Within Emergency Clinician–Staffed Telehealth Programs
Annals of Emergency Medicine(2022)
Abstract
We identified variation in the use and content of quality metrics across emergency clinician-staffed telehealth programs. Most commonly, programs used metrics related to clinical experience; financial metrics were rarely captured. Technology barriers to quality measurement were often cited across programs. Further work is needed to support the standardization and implementation of future quality measurement initiatives.
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Key words
quality measurement,emergency clinician–staffed,evaluation
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