A Conceptual Framework for Designing an Effective Community Resilience Management System

This chapter presents a conceptual framework for designing community resilience management system (CRMS). We review and discuss the current frameworks on community resilience from different disciplines. We then deep dive into the data, information systems, and communication technology networks in community resilience, which are important elements of community resilience but often neglected by the current community resilience frameworks. Following this, we conceptualize the CRMS with the data, infrastructure, rules and regulations, and stakeholders as interrelated key elements in improving community resilience that should be holistically viewed and improved. We explain how the CRMS should operate, inheriting concepts from operations management and systems analysis and design, and present the design requirements for CRMS. An implementation scenario of the CRMS in a temporary community of a large event during health pandemic is illustrated.