A Convergence Model for Environment Analysis of SME (Small and Medium Enterprises) Using RPA (Robotic Process Automation)

The purpose of this study is to investigate the effectiveness of the consulting project of the convergence model for analyzing the market environment of Small and Medium Enterprises (SME) using Robotic Process Automation (RPA). The subject of the study was the semiconductor manufacturing machinery manufacturing industry (Korea Standard Industry Code (KSIC): C29271), and the market environment analysis process modeling was conducted using the RPA program. In fact, the Korean RPA program, “AutomateOne,” was used to automate market environment analysis. Currently, RPA is used as a substitute for simple, repetitive and standardized work in the financial sector, and it is used only in limited fields such as accounting duties, so studies on the applicability in other industries are insufficient. In this study, in the field of knowledge service in which consultants are mainly active, in market analysis work, scripts were created through actual business process modeling to show the possibility of application in the relevant work. The application of the consulting project was proved by the contribution of digital workers, which is a realistic measure against the reduction of the production worker population. In this study, an application case of robot process automation was studied in the knowledge service industry. In the future, research is needed to increase the efficiency of business process modeling through linking with open Python libraries and cognitive functions of machine learning or deep learning.