Promoting Information and Communication Technology in Online Service Delivery in Vietnam

Applying Information and Communication Technology (ICT) to public service delivery contributes to transparency, accountability, and cost-saving to improve administrative efficiency. This application has become an inevitable trend for administrative reform worldwide. This paper examines the policy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, the Vietnamese government has created a thoroughly legal foundation to develop information infrastructure for public service delivery. However, online public service delivery results are still lower than expected, and the online service index in Vietnam has just reached the average level of the world. Therefore, to encourage citizens to use online public services, the government should improve the personal identification data system and promote propagating and popularize online public services. The government also should protect personal data and administrative system security to ensure organizational system safety and efficiency.