Incremental Intent Detection for Medical Domain with Contrastive Replay Networks

Conventional approaches to medical intent detection require fixed pre-defined intent categories. However, due to the incessant emergence of new medical intents in the real world, such requirement is not practical. Considering that it is computationally expensive to store and re-train the whole data every time new data and intents come in, we propose to incrementally learn emerged intents while avoiding catastrophically forgetting old intents. We first formulate incremental learning for medical intent detection. Then, we employ a memorybased method to handle incremental learning. We further propose to enhance the method with contrastive replay networks, which use multilevel distillation and contrastive objective to address training data imbalance and medical rare words respectively. Experiments show that the proposed method outperforms the state-of-the-art model by 5.7% and 9.1% of accuracy on two benchmarks respectively.