Enhancing leader inclusion while preventing social exclusion in the work group

Research on inclusion and exclusion at work has grown in recent years, but for the most part has been treated as separate domains. In this paper, we integrate these literatures to build greater understanding of leader inclusion and leader exclusion. Leaders play a critical role in determining group member experiences of inclusion and exclusion through direct treatment of employees, and by serving as a role model (Bandura, 1977). According to social identity theory, when the leader is rewarded by the organization, this signifies that the leader is a prototypical organizational member who exemplifies the set of norms and behaviors most consistent with the organizational ideal (Hogg & van Knippenberg, 2003). We argue that through both social learning and social identity mechanisms, the leader can encourage inclusionary and exclusionary behavior in their work group. We first examine leader inclusion and present the types of behaviors that will aid in creating inclusive team member experiences. By exhibiting these behaviors, a leader can be a role model, an advocate and an ally for building work group inclusion. Next, we present the negative roles of ostracizer and bystander adopted by leaders that indicate support for behaving in an exclusionary manner, which can lead to exclusion among coworkers. We then describe leader remedies for social exclusion. Finally, we discuss the implications of our model and directions for future research. • Employees are more likely to follow leader inclusionary or exclusionary behavior when the leader is a role model • Inclusive leaders need to prevent exclusion in the workgroup • Leader ostracism, a form of exclusion, can encourage exclusion in the workgroup • Leaders who are bystanders when group members ostracize each other encourage exclusion in the workgroup • Leaders can serve as inclusive advocates, allies, and role models to increase workgroup inclusion • Diversity in a workgroup increases the importance of inclusive leadership