A Cross-Company Ethnographic Study on Software Teams for DevOps and Microservices: Organization, Benefits, and Issues

Context: DevOps and microservices are acknowledged to be important new paradigms to tackle contemporary software demands and provide capabilities for rapid and reliable software development. Industrial reports show that they are quickly adopted together in massive software companies. However, because of the technical and organizational requirements, many difficulties against efficient implementation of the both emerge in real software teams. Objectives: This study aims to discover the organization, benefits and issues of software teams using DevOps & microservices from an immersive perspective. Method: An ethnographic study was carried out in three companies with different business, size, products, customers, and degree of globalization. All the three companies claimed their adoption of DevOps and microservices. Seven months (cumulative) of participant observations and nine interviews with practitioners were conducted to collect the data of software teams related to DevOps and microservices. A cross-company empirical investigation using grounded theory was done by analyzing the archive data. Results: The virtual software teams were organized for adopting DevOps and microservices under the stubborn organizational structure. The adoption of DevOps and microservices brings benefits to rapid delivery, ability improvements and burden reduction, whilst the high cost and lack of practical guidance were emerged. Two major issues of adopting DevOps and microservices in software teams (i.e. fragmentary DevOps and abuse of microservices) were found common in the companies. Moreover, our observations and interviews reflect that in software teams, the relationship between DevOps and microservices is not significant, which differs from the relationship described in the previous studies. Four lessons for practitioners and four implications for researchers were discussed based on our findings. Conclusion: Our findings contribute to the understanding of the organization, benefits and issues of adopting DevOps and microservices from an immersive perspective of software teams.