A Low-Cost Smart Parcel Box System with Enhanced Security

A global pandemic of covid-19 has hastened the growth of online shopping or E-commerce.Nowadays, E-commerce transactions provide various products from luxury goods and services to everyday necessities.While the popularity of online shopping has grown fast, there are several common issues that shoppers experience.Common problems that customers experienced are failed delivery, missing parcels and even the criminal case.Malaysia has introduced Pos Laju Ezi Box Kiosk, but still contemporary Kiosk type approach for the delivery system has some problems such as high initial installation cost, the expense of management system and especially security weaknesses in the wireless communication.To overcome the aforementioned problems, this paper proposes a low-cost smart parcel box system that will be installed at individual homes with enhanced security.This system used Arduino Mega 2560 to control all the processes of the developed system.The system will be initiated when couriers send the parcel's tracking number as a message to the user via applications to get the password.For security purpose, password will be provided once the courier's message is the same as the message specified by the user.Couriers then can enter the password provided and insert the parcel into the smart parcel box.The proposed lowcost smart parcel box system ensures that parcels are delivered safely and securely to the customer's door.