Reliability of Performance Factors for Evaluating Electronic Health Information Systems

This chapter investigates the reliability of performance factors for evaluating electronic health information systems. The chapter posits that assessing information system functions performance like electronic health information systems (EHIS) has been an issue for information systems executives who continue to seek evidence for returns on information technology investments. Apparently, there is no fit-it-all standard performance evaluation approach designed for evaluating EHIS because choosing between indicators is dependent on values and objectives that informed the evaluation. In this chapter, different approaches for information systems performance evaluation and EHIS evaluation were assessed to establish factors that should be incorporated in performance evaluation. Findings reveal that net benefits, quality of system, quality of information, system use, quality of service, organisational factors, personnel factors, user satisfaction can be used as the measurements of the resilience of EHIS.