How Do Managers Perceive Outsourcing in Differently Structured Star Hotels

The study is conducted to investigate and analyse the factors influencing the patterns of outsourcing in hotels in Mumbai (India). Data was collected through a survey using closed ended questionnaire. Out of the 473 hotels in Mumbai, a response rate of 345 was received. This study illustrates that the findings are tentative in nature as the responses were the manager’s views towards outsourcing in the hotel. Further results indicate that higher the star rating lesser is the outsourcing activities. Various budget hotels heavily rely on outsourcing. Outsourcing gives a company the chance to reduce investments in infrastructure and technology. Furthermore, it gives the human resources control flexibility. Outsourcing at hotel largely affects its reputation. This result might be useful for the hotels’ and the upcoming entrepreneur and managers in making decisions and strategically plan the operational and financial goals of the organization.