A Decision Support System to Operationalize Customer-Centric Sustainability

This paper reports on a research work conducted within the framework of the SUSTAIN project aiming to unleash and operationalize the potential of customer centricity and sustainability requirements. More specifically, the paper presents a Decision Support System (DSS) intended to support the alignment of aggregate production planning with customer demand during the production ramp-up phase. The DSS consists of a mathematical model and an online product configurator. This will ultimately lead to a revised product portfolio and better align it with the market requirements before moving to series production.