Thunderbird Add-On “SmartMail” for More Convenient E-Mail Writing

In this paper we introduce “SmartMail”, an add- on for Mozilla’s e-mail client Thunderbird. It helps to increase productivity of users, especially the ones with international and multi-lingual e-mail recipients. We conducted a usability study which shows a significant acceleration of time spent writing e-mails as well as a reduced error rate for the chosen language and gender. After filling a questionnaire based on the System Usability Scale, the majority of test users rate the user experience satisfactory. Half of them even prefer using Thunderbird with this add-on over their own e-mail client.