Free Rides in Dockless, Electric Vehicle Sharing Systems

We study free-ride policies as a mechanism to incentivize users of a dockless or free-floating electric vehicle sharing system (EVSS) to park vehicles at charging stations in order to maintain a charged fleet. A balanced system has a fleet that is adequately charged and evenly dispersed throughout the city. If left to unfold naturally, the system would fall out of balance, and revenue and customer experience might suffer. Most sharing systems use manual repositioning to achieve this balance, but we consider pricing incentives as an alternative method. We develop an infinite horizon dynamic program to analyze free-ride policies. We focus on an EVSS that offers free rides to customers if they return vehicles to charging stations. We build on this initial formulation to construct a mixed-integer program that outputs intuitive, battery-threshold rules for when to offer free rides. We also extend the model to accommodate more general discount-based policies. In a discrete-event simulation model using real data from an EVSS, we compare the performance of this simple policy against other sophisticated policies, including the commonly used fi ne-based policy. We fi rst find that the simple threshold-based policy performs close to a more sophisticated, black-box policy in terms of revenue. We also discover that the free-ride policies generate customer utilities that are ten times higher than fi ne-based policies, but also generate less revenue. However, free-ride policies can be less costly to implement since they rely on manual repositioning up to 65-75% less than the benchmarking policies. Our simulation reveals this three-dimensional trade-off between customer satisfaction, revenue, and operational complexity. Furthermore, we fi nd that the cost of repositioning and the customer heterogeneity in the likelihood to accept a discount are major drivers of the frequency of free-ride offers. Our results are robust under many demand patterns and under a variety of network settings.