Avaliação de competências organizacionais de órgão público federal: ótica de diferentes atores

The evaluation of organizational competences contributes to high performance in public organizations, due to the fact of providing actions for the development of their organizational capacities, based on possible identified gaps. The objective of the research was to evaluate the organizational competencies of a federal public organization from the perspective of public servants, internal and external to the agency, as well as to verify the existence of variables that may influence the perception of organizational competence. The research is theoretical-empirical, descriptive, with a cross-sectional approach and a quantitative approach, with the application of electronic questionnaires with 143 servers (more than 60% of the population), both from internal public working in the federal public organization, and from external public that act in units of federal agencies, from the three spheres of power, with direct contact with the studied organization. Descriptive and inferential statistical analysis (Kruskal-Wallis test) was used. There was a high level of agreement regarding the demonstration of essential competences, corroborating the fulfillment of its institutional role with society. Basic competence had a lower average of perception, pointing to the need for actions to improve its development. No significant differences were identified between the groups' perception by type of audience, while, depending on competence, there are significant differences regarding the sphere of power, position, time of experience and management function. The results can be used in the diagnosis of competencies to support improvement actions, including as an indicator of prioritizing the use of resources, due to budgetary limitations of public organizations, in addition to providing methodological contributions that can be replicated by other organizations to assess organizational competencies.